Going Mobile

For years now I have had a love-hate relationship with mobile PDAs. My first Palm Pilot (I vaguely remember that it was sometime in the 90s) was a revelation! It was simple and straightforward and while it didn't do huge amounts; what it did, it did well.

Unfortunately, as my scheduling needs grew, the Palm's did not. Multiple calendars were just not in the cards and synchronization via WiFi never seemed to work out.

Eventually, I gave up on the Palm devices and my wife gifted me with a Dell Axim. And I started a different love-hate relationship. Well, mostly hate. It is a Microsoft-based device after all. This meant I dealt with crashes and the necessity of clicking many things many times to get to where I wanted to go.

And then there are the Dell specific gotchas. I especially like the fact that even while in the case it is easy for the Axim's sound record button to be bumped and for the device to record a nice long audio recording that fills up the disk space.

Overall, it really wasn't that much better a device then the Palm devices. Though it does have the cool Bubble Breaker game.

And then I tried the many different ways to sync up to a single repository of calendar and other information. To mention a few: GooSync, MultiSync, the various SyncML -based solutions like ScheduleWorld. During this period I spent more time recovering from synchronization failures of many different types than I did doing actual work.

Until recently when Google released a Windows Mobile OS 5.0 application that allows me to sync between my Google Calendar and the Axim. That, in combination with MilkSync, for syncing with Remember The Milk has allowed me to achieve a basic minimum level of keeping my mobile calendar and my desktop calendar in sync.

So what does that leave me with as a solution? I have my Dell Axim, which allows me to capture information while I'm on the go including scheduling information and sync it up with my desktop calendar. Of course, notes and tasks are not synced up by default and need special handling. I have my cell phone, which gets notifications from Google Calendar so I have reminders of what needs to be done without depending on the Axim's erratic notification methods. And of course, I have the Google calendar.

It works, but it is hardly ideal.

Of course, being an incredible optimist, I have hopes that the new android-based devices will provide for a more total solution. But I have seen very little in the ways of reviews of their PIM capabilities.

How many objects do we need?

One of the interesting, and potentially invaluable concepts that the Chandler project brought to light (i.e. to my attention ) was the idea of "stamping". The concept of stamping is the idea of defining incoming data by assigning it a type. When someone is simply typing in some information quickly, it by default goes into a note and then allows the user to stamp it as an event, or a task, or whatever else is needed.

A typical (though narrow) implementation of this concept is in the ability to take an e-mail that is an invitation and have the information be put into the calendar at the appropriate time. Microsoft Outlook allows e-mail's to be scheduled this way.

As far as I can tell, the Chandler project does this by displaying different facets of information in different contexts. This implies that the information is stored and "stamped" with several different types.

For example: someone may send you an evite to an event. You respond to the evite but keep the e-mail around as a reminder. If you liked the restaurant that the event occurred at you may decide to keep a note about the fact that you like that restaurant and you may also want to put the address of that restaurant into your contact list. In the Chandler world this is done by stamping the same piece of information twice. The first time it is stamped with the type "note" and the second time with the type "contact".

My apologies in advance if it turns out that I am misinterpreting the design notes for Chandler.

I think, the same thing could be achieved by creating new objects from the initial object and then maintaining associations between them. This would allow someone to create an event from an e-mail and the event would have a reference back to the original e-mail.

Incomplete thoughts on displaying PIM data

Modeling calendars, agendas, projects and so on as views into the data.

Examples:

A calendar could be considered a view into a timestream populated with events and tasks and anything else that can be located in time allows organizing chronological events in terms of days, weeks, months, years, etc..

A timeline could be considered a view into a timestream populated with the events, tasks and anything else that can be located in time.

A timetable could be considered a view into a timestream populated with the events, tasks and anything else that can be located in time in a tabular form.

The daily agenda could be considered a view into a timestream populated with events and tasks and anything else that can be located in time.

A Gantt chart could be considered a view into a set of actions that can be tracked and have a due date. A to do list could be considered another view into a set of actions that can be tracked and have a due date.

A contact list could be considered a view into a set of information about people, organizations, companies and so on.

So far, so good.

Taking on that there is a view into a otherwise undifferentiated set of data has the potential to give great results. That is effectively what ECCO allowed you to do on a limited scale.

And it seems to me that there are two parts to this. There are the constraints or criteria that gives the list of items to be displayed such as show me all the items that can be located in time and whose date occurs somewhere within the next month. And some of the criteria could be tags and or "all items referenced by the following taxonomy..."

So that gives us some common views that may be of use:

1. For sets of items that can be located in time => calendars, schedules
2. For sets of items that can be tracked and/or have a due date there are projects, to do lists, agendas, checklists.
3. For sets of items that are contact information of various types there are contact lists, mailing lists, and directories.
4. For communications and messages there are threaded conversations.
5. For events that have happened in the past there are journals and audit logs.

So if we now look at how those views could be created we start having to pull together all the previous notes and discussions.

Say for example we needed to create a mailing list for a specific community such

as the extended family. Of course the criteria would be something like: please

display contacts referenced by the "family" tag/taxonomy.

Context is decisive

Context is decisive. What ever context you have for piece of information governs

your understanding of that piece of information. So context is decisive.

I have had thoughts about context going around and around in the back of my head

for days now. And since they are getting in the way of my other work I am

putting them into the blog in the hopes that they will leave me alone.

One of the most common requests I have bumped into is for the PIM to take into

account the context in which you are running the application. So, in other

words, if you are at work it would only show you by default the tasks and events

pertinent to you being at work. If you are on the road it would only show you

those items that are pertinent to you being on the road.

The GTD methodology recommends setting up tasks list with tags such as @phone

and @office so that when you are on the road you can simply list those tasks

that you have the resources to perform. Is this something that makes sense to

model in a more sophisticated manner.

In other words, what does knowing the context make available in terms of work?

Should it be modeled and if so how?

It was Col. Mustard in the library with the candlestick

One of the big questions in any enterprise development project is who gets to muck with the database or data repository.

This is significant even in the case of the PIM.

When looking at how to deal with pushing data out to other repositories such as Google, polling data from other repositories such as Google or RSS feeds, and just the general headaches of synchronizing to and from other devices is clear that who gets to touch the database and how is a critical question.

For now, I am assuming that all of the tools that feed to and from other data sinks/sources will do so by operating against the database rather than having the PIM up and running and managing those operations.

Kitchen sink modeling

The more I work with user stories and scenarios for PIMs the more it is becoming clear that there is simply a sea of information that only the user has any sense of. Most of the things that we are modeling have specific meanings to the individual (i.e. must a promise have a due date?). For some people the answer is yes for others the answer is no.

It is clear that for most people there are clear distinctions between the different types of data they have. In other words most people have a consistent way they mentally model meetings versus tasks versus holidays. And the way they model it is quite closely tied to the way they work. So people work and live in a world of pieces of data that have clear types and clear behaviors.

The collections (i.e. projects, agendas, to do lists, checklists, etc..) people use to manage those different types of data ( i.e. to do list items, tasks, promises, calls, errands, chores, etc..) are just as individualized as the data items themselves.

For example: For some people a task may be committed to to the extent that somebody has said "I will do that sometime next week". And they put a sticky note in their calendar so that when they are looking at that week they know what things they promised to do that they haven't put into "space and time" yet.

Other people maintain tasks on lists that don't count them as real until they are scheduled on a calendar. Until that point they are on the "Not Doing Now" or "Unscheduled" list.

So clearly, the majority of everything to be modeled needs to be customizable. so, after walking through user story after user story this is what I see:

1) Every thing to be tracked in a PIM has one or more behaviors.

The behaviors are

• Locatable in time (LIT)
• Can Occupy time (0T)
• Locatable in space (LIS)
• Has a lifespan (SPN)
• Has trackable progress (TRK)
• Has a due date (DUE)
• Requires resources (RR)

The different types of items can have the behavior or not have the behavior. If they do have the behavior then they can either have the state of having a fixed value or not having a fixed value.

For example, a promise can have the behavior of being locatable in time, but it may not yet have been fixed in time.

2) Everything is versionable.

There are many areas where tracking the changes to a scheduled item (who generated them and when) is critical to fixing something. This is specially true when you're dealing with synchronizing schedules with multiple calendars.

3) All items tracked in the PIM are associated with a specific type and that type has associated properties and each type has default values for those properties and behaviors.

For example, an event can have the behavior of being locatable in time and may have the behavior of occupying time and the default time it occupies is 15 minutes.

4) Context is decisive: context such as home -- online or home -- off-line or work -- online etc. have resources available such as (phone, computer, Internet, e-mail, etc.)

Many methodologies such as GTD take into account the context in which you were working. For example there are some things that should only be done from home, there are some things that should only be done from work, and there are some things that can only be done when you have a phone available. The user's context governs both what they should be doing as well as what they are capable of doing given the resources available.

5) Taxonomies (hierarchies) go from wider towards narrower ( i.e. Extended Family => Immediate Family)

In looking at all the different ways people navigate through hierarchies and the way they create their own private taxonomies (using file folders, categories, tags, etc.) it is clear that most people navigate from wider and narrower.

Upgrading my existing PIMs and Systems: Take 2

As I said last week, Chandler appeared to be a bust.

Over the weekend, I tried out using Thunderbird 2.0 and Lightning and a few plug-ins.

It is definitely far more stable than Chandler. Installation was a breeze. The Thunderbird functionality was rock solid. The Lightning integration was a little less so. Many of my Google calendars did not display all of the events.

I then went on to try Thunderbird 3.0 beta and the corresponding experimental Lightning version. Integration is a little cleaner, some Google events still did not display (though not the same ones) and the application did crash under the 64-bit version of Ubuntu (Jaunty Jackelope) I am running.

So I ended up back using Evolution as my primary PIM. But I did make a few changes in how I used it.

I change the system so that my two Gmail accounts are accessed using IMAP. My Comcast account is accessed using POP , and I am experimenting with using rules tailored for each of the three accounts.

In addition, I have switched over to using "Remember The Milk." (aka RTM) as my primary task manager. Google tasks appears to be of no real use for me since I can't sync my tasks to anything useful.

I use Tasque ( Linux only) to edit and modify my task entries and I use Evolution's read only access of RTM to see the tasks on the fly. It is far from ideal. Far, far, far from ideal. But it is a step up. When Evolution has the ability to access Google Tasks then I may be able to switch to one online provider. Of course, for that to happen Google needs to publish an API that allows us to access the tasks.

- Jim

Going to and fro

The other part of the last few months has been looking at importing and exporting and synchronizing.

Spent a great deal of time looking at the iCalendar specification and all of the recurrence rules. And then I read all of the use cases for recurrence rules interoperability that have been put together by some incredibly diligent groups of people. The people that work on those specs definitely come under my heading of unsung heroes.

As often appears to be the case in the area of calendaring, there are really no clean answers. And, going back and forth between the icalender format and a more flexible internal model is going to require a great deal of detailed work. But, it is very clear that iCalendar is the de facto standard for now and I see nothing on the horizon yet that will replace it.

And personally, I think it gives the biggest bang for the buck. If I can support CalDAV and ICalendar to any significant degree I will be able to publish calendars to and from Google Calendar , as well as many others applications.

So my immediate attention is to support import/export for ICalendar , and then support using CalDAV to publish.

- Jim

When things don't fit into a neatly modeled the world

I am back after a long hiatus. A combination of work plus a course I'm teaching has kept me very busy.

But always in the background I am thinking about the PIM. That's how we referred to it in my household "The PIM". I would wonder if I'm a little obsessed except I'm having so much fun.

I've been coding some commandline utilities to test the data model and, as I expected, I have run into the limitations of my original model. I had originally started with calendars, and agendas and so on being first class objects. What I mean by that is that they have some distinct existence in the real world , and that is why I am modeling them. What I have discovered is that calendars, address books, task lists, journals and so on are all simply semantically themed collections of stuff we care about.

There are few assertions I can make about what a calendar is that are universal enough to be easily recognizable to everyone.

So I stepped back and thought about it for a bit and this is what I have come up with: we have an ocean of first-class objects that we would like to track (incense, tasks, promises, contact information, little notes) and so on. And then we spend our time trying to organize them into multiple collections they give us easy access to what we want to do when we want to do.

So I am experimenting with having any of these collections simply be taxonomies. Just like described in an earlier post. This would mean that many calendars have a relationship to each other. An example would be the calendar I maintain for my children's schedule all together which could have two related calendars ( one for Aidan and one for Trent ) . both Trent and Aidan's calendar would refer to events in the Boy Scout calendar.

The same would be true of address books. I could have an address book that references my friends and a related address book that only has the subset of my college friends.

The same appears to work well for journals, agendas, sets of conversations, and the collection of resources and notes that I refer to as Data Mines or just Mines.

What activities should a PIM support

When I first started this blog I naïvely thought that because I have been thinking about this for so long that I had it all firmly clear in my head, and it would pretty much come out in some sensible order.  

Instead I have discovered that along the way I will end up going back and documenting something that seems so self-evident that I have forgotten about it completely.

One example of that is really documenting what are the activities I expect to be able to do with the PIM. This is implicit in a lot of the previous posts, but it is definitely worth making it explicit here.

Basic activities that I expect a user to be able to do include the following:

Capturing and evaluating input: Being able to triage and classify events, tasks, contact information, and other references and notes as they come in. Being able to quickly decide what needs to be handled immediately, what can wait, and if something needs to be scheduled immediately the user should be able to do that quickly even if it means classifying it or scheduling it approximately. "oh look, a dinner invitation, I don't even need to look at it until next week,  so I will throw it into next week.". Being able to throw a note down into the system to be converted to an action or a task later.

Organizing: Going beyond the initial triage to the point where tasks and events are being scheduled in time (or at least the order is being set), as well as coordinating with others. Being able to overlay your own taxonomy/ontology/organizational structure onto the raw objects in the domain ( events, tasks, promises, actions, contacts, etc.). Being able to extend the raw objects of the domain so that they can be personalized to carry the information that the user needs.

Collaborating: Not only sharing calendars, but tracking conversations associated with shared activities.    Tracking the status and progress of projects from organizing your grandmothers birthday party all the way to coordinating the training of a large group of people.

Squirreling things away so the nuts can be found again:  one of the biggest battles for users of a PIM  is storing the data (documents and pictures and other information) associated with an event, a task,a person, or a group in such a way that it can be easily found when needed. 

Finding: Looking through information that you stored off to the side with the intention of finding it again.   Being able to reconstruct timelines based on e-mail conversations and scheduled events. 

Presenting: Visualizing and reporting on the data in a way that is natural for the user. Being able to generate reports on the status of projects from scheduling birthdays and tracking who is coming all the way to larger projects like the implementation of a training regimen for a group of trainers.